At naya24, we believe that gaming should always be fun, fair, and in control. Our responsible gaming framework gives every player across Karachi, Lahore, Islamabad, and Faisalabad the tools, information, and support they need to keep their experience positive — and to seek help the moment it stops being so.
naya24 is strictly for adults aged 21 and over. Age verification is mandatory for all accounts. No exceptions.
naya24's responsible gaming programme is built on six non-negotiable principles. Every feature, tool, and policy on our platform reflects these values — because a safe player is a happy player.
No player under the age of 21 may register, deposit, or play on naya24 — full stop. Every account is subject to age verification via CNIC and supporting documents before full activation.
Set your own daily, weekly, or monthly deposit limits in PKR directly from your account dashboard. Once set, limits take effect immediately and can only be reduced — not increased — without a mandatory cooling-off period.
Request a voluntary self-exclusion for periods of 1 week, 1 month, 3 months, 6 months, 1 year, or permanently. During exclusion, you cannot log in, deposit, or receive any promotional communications from naya24.
Enable session time reminders to receive on-screen alerts after you have been playing for a defined period — 30 minutes, 1 hour, or 2 hours. Staying aware of time spent is a simple but powerful habit.
Set a maximum loss threshold per session. When your net loss reaches the limit you defined, naya24 will notify you and prompt you to review your session before continuing or stopping.
Our dedicated player support team is available around the clock via live chat from your account dashboard. Whether you need help activating a limit, requesting exclusion, or just talking — we are here.
Every responsible gaming tool on naya24 is available at no cost, requires no special approval, and can be activated instantly. They are designed to put control firmly in your hands — because we know that for the vast majority of our players across Pakistan, gaming is pure entertainment. The tools below are here for when you want an extra layer of discipline, or when you feel that things are getting out of balance.
All responsible gaming tools on naya24 are permanent in their protective direction — you can always make limits tighter or exclusions longer, but you cannot loosen a limit or end an exclusion until the minimum period has fully elapsed.
Cap how much you can deposit into your naya24 PKR wallet per day, week, or month. To reduce your limit, the change is instant. To increase it, a 7-day cooling-off period applies automatically — protecting you from impulsive decisions.
Take a short break from gaming without fully closing your account. Choose a cool-off period of 24 hours, 3 days, 7 days, or 30 days. During this time your account is suspended for gameplay and deposits, but you can still withdraw any remaining balance.
A more serious commitment than a cool-off. Once self-exclusion is activated, naya24 will close your account for the chosen duration, block all logins, freeze deposits, and remove you from all promotional lists. You may still withdraw any remaining funds. Permanent exclusion is irrevocable.
Stop receiving bonus offers, promotional emails, and SMS notifications at any time from your account settings. This is separate from self-exclusion — you can opt out of marketing while still enjoying the platform normally.
Review a full history of your deposits, withdrawals, bets, wins, and losses at any time from your dashboard. Transparency about your real activity is one of the most effective responsible gaming tools available.
Problem gambling affects a small but significant number of players — and it does not discriminate. The signs can be subtle at first. If you recognise yourself in any of the statements below, it may be time to take a step back and use one of naya24's responsible gaming tools, or to seek independent support.
Answering honestly is important. There are no right or wrong responses — this is purely for your own reflection. naya24 genuinely cares about the wellbeing of every player on our platform, from Karachi to Peshawar.
If you answered yes to two or more of these statements, we strongly encourage you to contact our support team or use our self-exclusion tool. No questions asked — your wellbeing comes first.
Tick any statements that apply to your experience in the last 30 days.
I have spent more money on gambling than I originally planned to in a single session.
I have gambled to try to win back money I had already lost ("chasing losses").
I have felt anxious, irritable, or restless when I was not able to gamble.
Gambling has caused me to neglect work, studies, family responsibilities, or social commitments.
I have borrowed money, sold belongings, or used essential funds (rent, bills, groceries) to gamble.
I have hidden or lied to family or friends about how much time or money I spend on gambling.
I have tried to stop or cut back on gambling but found myself unable to do so.
If any of these resonate with you, please reach out to our support team immediately. Contact details are at the bottom of this page. Help is free and confidential.
naya24 enforces a strict minimum age requirement of 21 years for all registered players. This is a legal and licensing requirement. No exceptions are made under any circumstances.
The naya24 platform operates under an international gaming license that mandates robust age verification procedures. Beyond our licensing obligations, we enforce the 21+ rule because we genuinely believe that casino gaming and sports betting are adult activities that require the emotional maturity and financial independence to manage responsibly.
During registration, every naya24 player is required to submit a valid Pakistani CNIC (Computerised National Identity Card) or an equivalent government-issued identity document confirming their date of birth. Until age verification is complete, deposits, gameplay, and withdrawals are blocked.
If naya24 detects or is informed that a player is under the age of 21, we will immediately and permanently close that account, void all activity associated with it, and report the incident as required by our licensing obligations. Any funds deposited by an underage player will be returned minus the administrative cost of the investigation.
If you are a parent or guardian and believe that a minor in your household has accessed naya24, please contact our support team immediately at [email protected]. We will investigate and take immediate action.
We recommend that parents and guardians in Pakistan install parental control software on shared devices to prevent minors from accessing gambling platforms. naya24 works proactively with age verification technology to reinforce these protections at the platform level — but device-level controls add an important additional layer of safety.
These are the commitments naya24 makes to every player on our platform — not as marketing copy, but as operational standards we are held to by our license and by our own values.
naya24 does not send promotional offers to players who have self-excluded, set deposit limits, or shown patterns consistent with problem gambling. Our marketing systems are governed by these rules automatically.
A self-exclusion request on naya24 is processed within 24 hours without exception. We do not attempt to retain players who have made the decision to step away — we respect and support that choice completely.
Player funds on naya24 are held in segregated accounts, entirely separate from naya24's operational funds. Your PKR balance is always accessible for withdrawal, even during a cool-off or exclusion period.
All games on the naya24 platform are independently audited for fairness and RNG integrity. We do not manipulate outcomes. Our responsible gaming commitment extends to the honesty of every game we offer.
naya24 support staff receive regular training on identifying and responding to indicators of problem gambling. If our team identifies a player at risk, they are required to proactively offer responsible gaming resources.
naya24's responsible gaming policy is reviewed at least once per year and updated to reflect best practice, licensing requirements, and feedback from our player community across Pakistan.
Responsible gaming is not just a compliance checkbox — it is a genuine commitment to ensuring that entertainment remains exactly that: entertainment. At naya24, we serve players across Karachi, Lahore, Islamabad, Faisalabad, and beyond. We understand that gambling can be a fun, social, and exciting hobby for the vast majority of adults who participate. Cricket betting during a PSL match, a few rounds of Teen Patti with virtual friends, or spinning the slots after a long day — these are legitimate leisure activities for millions of Pakistanis. But we also know that for a minority of players, gambling can become harmful. That is why responsible gaming infrastructure is built into the very foundation of naya24, not added as an afterthought.
One of the most important principles naya24 promotes is that gambling should never be viewed as a way to make money, solve financial problems, or recover past losses. Every game on our platform — whether cricket odds, Teen Patti, Monster Dice, or slots — carries a built-in house edge. This means that over the long run, the house will always have a mathematical advantage. Wins happen, and they can be exciting and substantial, but they are not guaranteed and should not be expected or relied upon.
Before you play on naya24, we encourage you to set a personal entertainment budget — an amount in PKR that you are genuinely comfortable losing entirely, the same way you would budget for a cinema ticket, a dinner out, or a cricket match. If you stick to that budget, you are in control. If you find yourself going beyond it regularly, it is time to use our limit tools or speak to our support team.
Healthy gambling looks like this: you play for fun, you stay within a set budget, you can stop whenever you choose, and the experience does not affect your mood, relationships, or finances in a negative way. Problem gambling looks different: it involves chasing losses, feeling compelled to gamble, hiding the habit from family, and allowing gambling to crowd out other important parts of life.
If you are ever uncertain about where you fall on this spectrum, our self-assessment checklist above is a good starting point. And if you need more structured support, naya24 actively encourages players to reach out to independent counselling services. While naya24 does not operate or endorse specific third-party organisations, international resources such as those provided under licensing bodies associated with our gaming license are available and can provide confidential, professional support.
All responsible gaming tools are accessible from your naya24 account dashboard after login. Navigate to the "Responsible Gaming" section of your profile settings to find the full suite of tools available to you. From there you can:
If you are having difficulty finding or using these tools, our 24/7 live support team can walk you through the process and activate any tool on your behalf within minutes of your request.
Remember: using responsible gaming tools is not a sign of weakness. It is a sign of self-awareness and smart play. naya24 is proud of every player who uses them — and we are here to support you every step of the way.
naya24 is committed to being a positive presence in Pakistan's online gaming community. That means offering great games and competitive cricket betting odds, but it also means investing in the responsible gaming infrastructure that keeps our platform sustainable and our players safe. If you have feedback on how we can improve our responsible gaming programme, please reach out to us. Your input shapes how we build and improve naya24 for players across the country.
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