At naya24, the privacy of every player matters. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you hold over your information. We believe in being transparent — no hidden practices, no surprise data sharing.
Our Commitment
These cards summarise our core data protection principles. Full details for each principle are set out in the clauses below — please read the complete policy before using the naya24 platform.
naya24 will never sell, rent, or trade your personal information to any third party for marketing purposes. Your data belongs to you and is used solely to operate the platform and meet our legal obligations.
All personal data stored by naya24 is encrypted at rest using industry-standard AES-256 encryption. Data transmitted between your device and naya24 servers is protected by TLS 1.3, preventing interception by any third party.
You have the right to access, correct, export, and request deletion of your personal data at any time. Submit a request to our support team and we will respond within 30 days in accordance with our licensing obligations.
We only collect the data that is strictly necessary to run the naya24 platform, verify your identity, process transactions, and comply with anti-money-laundering and responsible gaming requirements. Nothing more.
Where naya24 shares data with third parties — such as payment processors like JazzCash and EasyPaisa or identity verification providers — those parties are contractually bound to handle your data under equivalent data protection standards.
naya24 does not retain personal data indefinitely. Retention periods are defined by our licensing obligations — typically five years after account closure — after which data is securely deleted or anonymised.
This Privacy Policy is published by naya24 ("naya24", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at naya24.club. naya24 is a licensed and regulated gaming operator. For the purposes of this Privacy Policy, naya24 acts as the data controller in respect of all personal data collected through the naya24 platform, its mobile-optimised website, and any related communications channels.
If you have any questions about this Privacy Policy or about how naya24 handles your personal data, you may contact our support team at any time. Contact details are provided in Clause 14 of this Policy.
naya24 is committed to handling all personal data in accordance with applicable data protection principles and the requirements of our international gaming license. This Policy is reviewed and updated at least once per calendar year.
naya24 collects only the personal data that is strictly necessary for the purposes described in this Policy. The categories of personal data we collect are as follows:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, nationality | Account registration & KYC verification |
| Contact Data | Email address, mobile number, city of residence (e.g. Karachi, Lahore, Islamabad) | Account registration |
| Financial Data | JazzCash / EasyPaisa / HBL / UBL / Meezan Bank account details, transaction history, PKR wallet balance | Deposit, withdrawal, and payment processing |
| Verification Documents | Copies of government-issued identity documents, proof of address | KYC / age verification (21+ compliance) |
| Technical Data | IP address, device type, browser type, operating system, session identifiers | Automatically on platform access |
| Usage Data | Pages visited, games played, bets placed, session duration, features used | Automatically during platform use |
| Communications Data | Support chat transcripts, email correspondence, complaint records | When you contact naya24 support |
| Responsible Gaming Data | Self-exclusion requests, deposit limit settings, session alert preferences | When you use responsible gaming tools |
naya24 does not collect sensitive personal data such as biometric data, racial or ethnic origin data, or health information, except where this is strictly required by our KYC obligations and only with your explicit consent.
naya24 uses the personal data we collect for the following specific purposes:
naya24 will never use your personal data for any purpose that is incompatible with the purposes listed above. If we intend to use your data for a new purpose in the future, we will update this Privacy Policy and notify you in advance.
naya24 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
naya24 will never sell, rent, or trade your personal data to any third party. We may share your personal data with the following categories of recipients, solely to the extent necessary for the stated purpose:
naya24 does not share your personal data with advertisers, data brokers, or any other commercial third party for marketing or profiling purposes. This restriction is absolute and is not subject to any opt-out mechanism — it simply does not happen.
naya24 uses cookies and similar tracking technologies on the naya24.club website. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how players interact with our services.
The following categories of cookies are used on the naya24 platform:
You may control cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from accessing core naya24 platform features, including your Account and game sessions.
naya24 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law or our licensing obligations. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | 5 years after account closure | AML & licensing obligation |
| Financial Transaction Records | 5 years after transaction date | AML & licensing obligation |
| KYC Documents | 5 years after account closure | Regulatory requirement |
| Customer Support Records | 3 years after resolution | Legitimate interest / legal claims |
| Marketing Consent Records | Until consent withdrawn + 1 year | Consent accountability |
| Technical & Usage Logs | 13 months from collection | Security & fraud prevention |
| Self-Exclusion Records | Duration of exclusion + 5 years | Responsible gaming obligation |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data may be retained indefinitely for statistical and platform improvement purposes, as it can no longer be linked to any individual.
naya24 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:
While naya24 takes every reasonable precaution to protect your data, no internet-based system can guarantee absolute security. You should always keep your naya24 login credentials confidential and notify us immediately at [email protected] if you suspect any unauthorised access to your Account.
As a naya24 player, you have the following rights in respect of your personal data. To exercise any of these rights, please contact our support team using the details in Clause 14. naya24 will respond to all valid requests within 30 days.
Please note that certain rights are subject to limitations where naya24 is required by law to retain or process your data — for example, AML retention obligations will take precedence over an erasure request during the applicable retention period.
The naya24 platform is strictly intended for adults aged 21 and over. naya24 does not knowingly collect personal data from any individual under the age of 21. As part of our registration and KYC process, all players are required to provide satisfactory proof of age before their Account is fully activated and before any deposits, gameplay, or withdrawals are permitted.
If naya24 becomes aware that personal data has been collected from a person under the age of 21, we will immediately close the relevant Account, void any associated activity, and securely delete the data collected, subject to any overriding legal obligation to retain evidence of the underage access for regulatory reporting purposes.
If you are a parent or guardian and believe that a minor in your care has accessed or registered on the naya24 platform, please contact us immediately at [email protected]. We will investigate and take appropriate action as a matter of urgency.
naya24 operates under an international gaming license, and certain data processing activities may involve the transfer of personal data to servers or third-party service providers located outside of Pakistan. Where such transfers occur, naya24 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to the protections described in this Policy.
Safeguards for international data transfers may include contractual data protection clauses with the receiving party, or reliance on the receiving jurisdiction's recognised adequacy status under applicable data protection standards. Details of the specific safeguards applicable to any particular transfer are available upon request from the naya24 support team.
The naya24 platform does not contain links to external third-party websites. All links on naya24.club direct users to other pages within the naya24 platform. This Privacy Policy applies exclusively to personal data collected and processed by naya24 in connection with the naya24 platform. naya24 is not responsible for the data practices of any third-party payment service providers — such as JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank — which operate under their own separate privacy policies.
naya24 reserves the right to update this Privacy Policy at any time. Where changes are material — for example, where a new category of data is collected or a new category of recipient is added — naya24 will notify registered players by email or via an on-platform notification prior to the changes taking effect. The date of the most recent revision is displayed at the top of this page.
Your continued use of the naya24 platform following publication of a revised Privacy Policy constitutes your acknowledgement of the updated Policy. If you do not agree with the revised Policy, you should cease using the platform and may request voluntary Account closure in accordance with the naya24 Terms & Conditions.
We recommend bookmarking this page and reviewing it periodically. This Privacy Policy was last reviewed and updated on 1 January 2026.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way naya24 handles your personal data, please contact our support team using the details below. All data protection enquiries will be handled promptly and with full confidentiality.
When submitting a data rights request, please identify yourself clearly and specify the right you wish to exercise. For account security purposes, naya24 may require you to verify your identity before processing your request.
Your data is safe, your funds are protected, and your privacy is our priority. Pakistan's premier licensed casino and sports betting platform — PKR wallet, JazzCash, EasyPaisa, and more. 21+ only.
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